In the recent years, the self-service kiosks have been a popular trend at fast food restaurant and fast casual chains around the world. But while the McDonald’s and Burger King invest much on self-kiosk terminals early, independent restaurants have been much more hesitant and got slow to use this kind of self-serve technology.
Now, the COVID-19 pandemic has radically changed the way independent restaurants think about self-ordering kiosks. As the COVID-19 outbreak, many customers have to decrease catering times or take food away from restaurants. As result, many restaurant businesses have been much affected. They have to make a cost-effective decision on the labor cost, rental and customer service to keep their margin. So, using in the self-ordering kiosk terminals may be an ideal choice. On the one hand, they can save some labor costs and improve the customer self-service experience, and another one hand, this way may reduce face to face contact with guests and keep them safe from the spread of coronavirus. There a study discovers that there are more 45% of customers would prefer to use a self-service kiosk to order food in the restaurants. This is very prominent from young people because many of them would like to try new technology terminals.
There are a few benefits of a self-service kiosk
The self-service kiosk system provides customers a visual menu. Customers directly place orders to the kitchen display. It reduces the miscommunication among customers, waiters and kitchen chefs. The chefs won’t prepare an incorrect food and won’t waste time on the unordered items. This will void customer complaints and negative reviews.
By the self-kiosk system, restauranters can accurately account sales analysis and get to know what the best deal is. Based on the sales analysis, restaurants can prepare enough food materials and make some promotion mix activities to get more deal opportunities.
The usage of self-ordering kiosks also solves many issues of productivity by giving restaurants the flexibility to move employee around. Not only makes this kind of flexible staffing improve productivity, but it also assists to reduce restaurant labor costs. Though the self-ordering kiosks can’t replace all restaurant employees, they can do much reception work and let customers place orders by themselves during busy shifts. Restaurants can save some labor costs and don’t need to hire more waiters.
Since the assistances of self-kiosk sale analysis, kitchen may prepare food beforehand. Once some one customer places an order, they can rapidly deliver. This service method may decrease customer waiting time and let them have a better dinner experience.
- Keep customers and employees safe
In the sensitive period of the COVID-19 pandemic, customers ordering food directly from a waiter at a counter or at their table can be a particularly risky activity. Many people take more care social distance, this is perhaps the biggest benefit of self-ordering kiosks. It avoids to contact in-person interactions and keeps customers and staff safe. The self-serve technology like restaurant kiosks provide a natural solution to this dilemma by giving guests the experience to order and pay for their meal all by themselves. Whether the self-kiosk is placed at the front of your restaurant or directly on each table, a kiosk allows a customer to place their orders and send those orders directly to the kitchen without an in-person interaction with staff.
Custom Kiosk Integration Solution
Fdata offer a variety of self-ordering kiosk integration solutions for restaurants. They can be customized the dimensions of the self-kiosk frames and motherboards, integrated with POS terminal, NFC, barcode and QR reader, MSR card reader, IP camera, printer, facial recognition, mobile pay, and so on.